Logistics

What are your challenges?

LINE WORKS helps you solve your business challenges

Share vehicle and
resource availability
when needed

The key in freight transportation is to ensure the delivery of goods to customers. Use LINE WORKS Calendar to manage schedules and share information on deliveries, vehicle allocation, road construction, and more to deliver on time. Also, keep your drivers informed by sharing company-wide events and vehicle-specific schedules.

配車や運送状況をリアルタイムで確認

Previously, we had to stand in a line in order to copy the vehicle inspection certificate. And it was very analog way of managing the vehicle inspection schedule. After LINE WORKS introduction, however, we can now register which and when the vehicle will be inspected and everyone can share the schedule.

More on the interview

Chiba Logistics Center Head
Yoshida Yoshitaka

Streamline staff operations to ensure delivery without delay

Managers cannot have a full picture of situations for drivers and warehouse staff who work in separate sites. Prepare your team for any emergencies with LINE WORKS group message rooms to communicate whenever needed. By sharing location information, you can understand where the driver’s troubles are and act quickly on instructing the next steps.

運送業務を効率化する管理ツール

I am basically working in the office, so it is crucial to keep in touch with the leader and get an idea of what is going on at the field. In the past, when unexpected accident occurs, the leader had reported to me about the issue. Then, I contacted the representative again to make decision on countermeasure. Whereas, we are now using LINE WORKS to communicate directly with the person in charge. If I join that chatting room, I can immediately understand the situation and countermeasure.

More on the interivew

Merchandising HQ, Logistics div. Manager
Satoshi Murata

Improving customer satisfaction after delivery

To improve customer satisfaction and corporate image, services after delivery: redelivery, return, and exchange have a great impact and require seamless cooperation among different positions. Add everyone involved, from distribution staff to drivers, in LINE WORKS Contacts and connect them in Message. Your team can get answers fast while delivering or collecting, further making customers happier.

顧客満足度を向上させるための取り組み

Even when we find damage on the material, it is now possible to clearly notify the customer even about the damage that is hard to identify at a glance in detail by sending photos. We also like LINE WORKS in a perspective of we can keep a record of communication in order to prevent problems from occurring in the future.